AQUIS has a 100% satisfaction guarantee. Though we hope you fall in love with your new product, If you are unhappy with your Deals & Steals purchase for any reason, we are happy to issue you a refund for your merchandise.

Please note the following guidelines:

Merchandise must be returned within 30 days of order date.
Please include a copy of your packing slip or a note with your order #, name, email address, phone number and the items being returned, plus reason for return. We will not be held responsible for returns that do not include this information.
Shipping fees are non-refundable.
Return shipping fees are the responsibility of the customer.
We recommend all returns be sent with a service that provides tracking and insurance. Retain a copy of your return tracking number. We cannot be held responsible for lost packages or packages that are not received back to our returns department.
Please allow 14 business days from the date return merchandise is received, for your refund to be processed. All refunds are returned to the original form of payment.
Once a refund has been processed you will receive email notification.

Please ship all returns to the following address:

NORTH BAY DISTRIBUTION
ATTN: AQUIS GMA RETURNS
2050 Cessna Drive
Vacaville, CA 95688

In the unlikely event we processed your order incorrectly or shipped you a defective item, we are happy to accept those items as a return (following the steps above) and refund your original purchase price and shipping fee. Please contact us at hello@aquis.com with any questions.

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